Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return or cancellation, your item must be in the same condition that you received it — unworn or unused, with all original tags attached, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.

To start a return, please contact us at info@comfychildrenshoes.com. If your return is approved, we will send you a return shipping label along with detailed instructions on how and where to send your package.

Important: Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, feel free to email us at info@comfychildrenshoes.com.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as quickly as possible.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

Refunds

Once we’ve received and inspected your returned item, we will notify you whether your refund has been approved. If approved, your refund will be processed automatically to your original payment method.

Please note, it can take some time for your bank or credit card company to process and post the refund.

For further assistance, you can always contact us at info@comfychildrenshoes.com.